Refund policy
Return & Refund Policy
At HurryMart, customer satisfaction is our priority. We strive to deliver quality products and provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
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1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect.
- The return request is submitted within 7 days of receiving the order.
- The product is unused, unwashed, and in its original condition.
- The product is returned with its original packaging, tags, accessories, manuals, and invoice (if applicable).
Returns that do not meet these conditions may not be accepted.
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2. Return Window
- Return requests must be raised within 7 calendar days from the date of delivery.
- Requests received after this period may not be eligible for return or refund.
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3. Non-Returnable Items
The following products are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Personal care and hygiene products
- Innerwear and intimate products
- Customized or personalized items
- Digital products or downloadable content
- Gift cards
- Products marked as Non-Returnable on the product page
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4. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or incorrect product:
- Contact our support team within 48 hours of delivery.
- Share your order number along with clear photos or videos of the product and packaging.
- After verification, we will arrange a replacement, exchange, or refund, depending on product availability and eligibility.
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5. Refund Process
Once we receive and inspect your returned product:
- We will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed through Bank Transfer or UPI after receiving the required account details.
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6. Refund Timeline
- Approved refunds are generally processed within 5–7 business days.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
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7. Cancellation Policy
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation may not be possible.
- If cancellation is approved before shipment, a full refund will be issued.
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8. Exchange Policy
We offer exchanges only in the following situations:
- Wrong product received
- Damaged product
- Defective product
Exchange requests are subject to product availability. If a replacement is unavailable, a refund will be provided.
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9. Return Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), the return shipping cost will be borne by HurryMart.
- For all other eligible returns, customers may be responsible for the return shipping charges unless stated otherwise.
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10. Order Not Received
If your order has not been delivered within the expected delivery period:
- Please contact our customer support team with your order details.
- We will investigate the shipment with our logistics partners.
- If the order is confirmed as lost in transit, we will provide a replacement or a full refund.
Important Notes
- HurryMart reserves the right to refuse returns that do not meet the conditions mentioned in this policy.
- Refunds, replacements, and exchanges are subject to verification and approval.
- This policy may be updated from time to time without prior notice.